INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS(FAQ)

Orders & Payments
How do I place an order?

Simply choose your favorite item, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payments such as PayPal and other supported payment providers.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours after purchase. Please contact us as soon as possible.

Shipping
How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

Do you ship internationally?

Yes, we ship worldwide.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

Returns & Refunds
What is your return policy?

We accept returns within 14 days of delivery for unused items in original condition.

Who pays for return shipping?

 Customers cover return shipping unless the item is defective or incorrect.

When will I receive my refund?

Refunds are processed within 5–10 business days after approval.

Products & Care
Are your bracelets handmade?

Our bracelets are carefully assembled with attention to detail to ensure quality and comfort.

Will the bracelet fit my wrist?

Most bracelets are designed with comfortable sizing. Please refer to the product size guide before purchasing.

How should I care for my bracelet?

Avoid water, chemicals, and strong impact. Store in a dry place when not in use.

Contact & Support
How can I contact customer support?

You can reach us anytime at:

Email: awakenbeads@gmail.com
Website: www.awakenbeads.com

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS