We aim to make your experience with awakenbeads simple and worry-free.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must:
• Be unused and unworn
• Be in original condition and packaging
• Include proof of purchase (order number or receipt)

Returns sent without prior approval may not be accepted.

How to Request a Return

To initiate a return, please contact us at:

Email:awakenbeads@gmail.com

Please include:
• Your order number
• Reason for return
• Photos (if item is damaged or incorrect)

Our support team will provide return instructions once your request is approved.

Non-Returnable Items

The following items cannot be returned:
• Customized or personalized products
• Final sale or clearance items
• Items damaged due to misuse or normal wear

Refunds

Once we receive and inspect the returned item:
• You will be notified of the approval status.
• Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos.

We will arrange a replacement or refund at no additional cost.

Exchanges

We currently do not offer direct exchanges.
If you wish to change an item, please return the original product and place a new order.

Late or Missing Refunds

If you have not received your refund:
1. Check your bank account again
2. Contact your payment provider
3. Contact us for assistance

Contact Us

Website: www.awakenbeads.com
Email:awakenbeads@gmail.com